We listen
Raise a concern with confidence.
We want to understand what happened, respond respectfully and use your experience to help us do better.
Make a complaint
Your concern will be treated respectfully.
All complaints are handled with discretion and respect. You should not feel that you may be discriminated against, treated differently or disadvantaged because you have made a complaint.
We understand that people can make mistakes. We appreciate as much clear information as you can provide so we can understand what happened, respond fairly, address the concern and continue to do better.